2) Eligibility

• You must be at least 18 years old and legally capable of entering a binding contract. If you book on behalf of a company or client, you represent you are authorized to bind that entity and share accurate event details.

3) Quotes, Booking, Payment & Taxes

• 3.1 Quotes. Proposals/quotes are valid for the time stated or, if none, 14 days.
• 3.2 Retainer. A non-refundable 50% retainer is required to reserve your date or begin a commission; no date is confirmed until the retainer clears.
• 3.3 Balance. The remaining balance is due six (6) weeks before the event date (or as otherwise stated in your quote). Late payment may forfeit your reservation.
• 3.4 Methods. Accepted payment methods are stated on your invoice/checkout. You authorize us to charge the method you provide for all amounts due.
• 3.5 Pricing & Taxes. Prices are in U.S. dollars and exclude applicable taxes, fees, shipping, and travel costs. You are responsible for any applicable Illinois and U.S. taxes.
• 3.6 Travel & Lodging. Travel outside the Chicago Metro Area may incur additional travel/mileage, lodging, per-diem, parking, and assistant fees, as itemized in your quote.
• 3.7 Security/Setup Fees. Venue or building access, union labor, or special setup fees are your responsibility.

4) Cancellations, Rescheduling & Refunds

• 4.1 Client Cancellation. Retainers are non-refundable. If you cancel after paying the balance, only shipping or un-incurred travel portions (if any) may be considered for partial refund at our discretion.
• 4.2 Rescheduling. We will make reasonable efforts to accommodate rescheduling based on availability within 12 months; new pricing or fees may apply.
• 4.3 Provider Cancellation. If we must cancel due to illness, emergency, or force majeure, we will (a) offer to reschedule or (b) refund payments received, limited to amounts paid, as your sole remedy.
• 4.4 Commissions. Final sale. Because commissions are custom, no refunds are available after work begins.

5) Event Requirements & Client Responsibilities

• 5.1 Setup. You agree to provide one 6′ table, two chairs, adequate lighting, proximate power access (as needed), and suitable workspace away from hazards.
• 5.2 Timing. We typically arrive ~45 minutes before start for setup. Each portrait usually takes ~5–7 minutes depending on detail; couples count as two people.
• 5.3 Cooperation. You will coordinate venue permissions, provide a point of contact, and ensure reasonable access for our team and materials.
• 5.4 Photography & Likeness. You are responsible for obtaining permissions for live sketching and any reference photos taken on the day for the purpose of completing artwork.

6) Artistic Style, Deliverables & Shipping

• 6.1 Style. Our work is stylized, fashion-inspired and not photorealistic. Facial features and proportions are rendered in an expressive, editorial manner.
• 6.2 Guest Counts. Estimated guest counts illustrated are approximate and may vary due to event flow and interactions.
• 6.3 Unfinished Pieces. Any unfinished portraits included in your package may be completed in studio and mailed to you as set forth in your quote (typically within ~4 weeks).
• 6.4 Deliverables. Options may include on-site 5×7” prints, hand-rendered marker illustrations on heavyweight paper, and/or digital files, as stated in your quote.
• 6.5 Shipping. Unless otherwise stated, shipped items are sent unframed via a tracked carrier (e.g., UPS 2-Day Air). Title and risk of loss pass upon carrier acceptance.
• 6.6 Damage in Transit. Notify us within 3 business days of delivery with photos; we will assist with a carrier claim and discuss remedies in good faith.

7) Personalization, Add-Ons & Changes

• 7.1 Personalization. Names, monograms, dates, logos, or venue illustration add-ons are available at listed fees by package.
• 7.2 Approvals. For commissions, one round of refinement to the preliminary sketch is included; additional changes or post-final redraws may incur 100% redraw fees.
• 7.3 Post-Booking Changes. Substantive changes to scope (e.g., hours, guest count) may require a revised quote and additional fees.

8) Client Materials & Reference Content

• 8.1 License to Use. You represent you own or have permission to provide any photos, logos, or references and grant us a nonexclusive license to use them solely to perform the Services.
• 8.2 No Infringing Content. Do not provide materials that infringe others’ rights or violate law. You are responsible for any claims arising from materials you supply.

9) Intellectual Property & Usage Rights

• 9.1 Our IP. We retain all rights, title, and interest, including copyrights, in original artwork, sketches, designs, drafts, site content, and marketing assets, whether delivered physically or digitally.
• 9.2 Personal License. Upon full payment, you receive a personal, non-transferable, non-exclusive license to display the delivered artwork for private, non-commercial use or gifting.
• 9.3 Commercial Use. Any commercial use (e.g., branding, packaging, advertising, resale, merchandising, logo marks) requires a separate written license and fee.
• 9.4 Credit. Public posts of our work should credit “Lorillustrated” when feasible.

10) Publicity, Testimonials & Portfolio

• You grant us permission to display non-confidential images of the work (e.g., event-day photos of the illustration process and finished pieces) on our Site and social channels for portfolio and marketing, unless you opt out in writing before your event. We may request testimonials; participation is optional.

11) Privacy & Data

• 11.1 Privacy Policy. Your use of the Site is governed by our Privacy Policy. We do not sell personal information.
• 11.2 Illinois & U.S. Compliance. We follow applicable U.S. and Illinois privacy and breach-notification laws (including Illinois Personal Information Protection Act). We do not collect biometric identifiers; if that ever changes, we will comply with Illinois BIPA. For children’s data, we comply with COPPA (the Services are not for children under 13).
• 11.3 Emails/Newsletter. If we send marketing emails, you may opt out at any time (compliant with CAN-SPAM).

12) Accessibility

• We aim to provide accessible experiences. If you encounter barriers, contact info@lorillustrated.com

13) Acceptable Use (Site)

• You agree not to misuse the Site (e.g., introduce malware, scrape without permission, infringe IP, or engage in unlawful conduct). We may suspend or block access for violations.

14) Warranties & Disclaimers

• 14.1 Artistic Discretion. You acknowledge and accept our stylistic discretion and that likenesses will be stylized, not photorealistic.
• 14.2 AS-IS. Except as expressly stated, the Site and Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied (including merchantability, fitness for a particular purpose, and non-infringement).

15) Limitation of Liability

• To the maximum extent permitted by Illinois and federal law, Lorillustrated will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or lost profits/revenues, arising from or related to the Site or Services, even if advised of the possibility. In no event will our total liability exceed the amounts you paid to us for the specific Service giving rise to the claim. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted.

16) Indemnification

• You agree to indemnify and hold harmless Lorillustrated and its owners, contractors, and assistants from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms; (b) materials you supply; (c) your event setup or venue conditions; or (d) your misuse of the Site or Services.

17) Force Majeure

• We are not liable for delays or failures due to causes beyond our reasonable control, including severe weather, illness, transportation failures, labor disputes, governmental orders, power outages, or acts of God.

18) Governing Law; Venue; Disputes

• These Terms are governed by the laws of the State of Illinois and applicable U.S. federal law, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts in Cook County, Illinois. You and we consent to personal jurisdiction there. Each party may seek equitable relief (injunction or specific performance) for IP or confidentiality violations.

19) Electronic Communications & Signatures

• By communicating with us electronically (email, forms, e-sign), you consent to receive communications electronically. You agree electronic approvals, signatures, and records satisfy legal requirements under ESIGN and the Illinois Uniform Electronic Transactions Act (UETA).

20) Updates to Terms

• We may update these Terms from time to time. Changes are effective upon posting to the Site with a revised Effective Date. Your continued use after changes constitutes acceptance.

21) Miscellaneous

• 21.1 Severability. If any provision is unlawful or unenforceable, it will be severed and the remainder enforced.

• 21.2 No Waiver. Our failure to enforce a provision is not a waiver.

• 21.3 Assignment. You may not assign these Terms without our written consent; we may assign to a successor or affiliate.

• 21.4 Entire Agreement. These Terms, together with your quote/invoice and our Privacy Policy, are the entire agreement regarding the Services and supersede prior discussions.

• 21.5 Notices. Send legal notices to: Lorillustrated, 3543 N Greenview Ave, Chicago, IL 60657 and info@lorillustrated.com